“For a society to work, the members of the society must have a common agreement between them. One which allows the attainment of what each individual needs; physically, emotionally, intellectually, economically and spiritually. In return each individual is responsible to serve society to the best of that individual’s talents and abilities.”
The “Principles of Good Business” seemingly reflect a common thought that each of us must have:
- 1) A Stewardship of Responsibility;
2) Adherence to Ethical Standards;
3) The Creation of Abundance;
4) A Pledge to Do No Harm; and
5) A Duty to Give Back to the Community.
Simple principles that, when followed, guarantee the trust and confidence of our communities through the common acknowledgement of our expectations.
What are the Common Expectations?
1) Truthful and Accurate Communications.
Professionals do not engage in deceptive or misleading practices with regard to any aspect of advertising, marketing or any other communication of product or service quality, description or pricing.
2) Disclosure.
Professionals disclose to their customers and prospective customers pertinent information about their business, the goods or services available for purchase, and any transactions between them and their customers.
3) Information Practices and Security.
Professionals adopt information practices that treat each customer’s personal information with care. They take appropriate measures to provide adequate security for sensitive information, such as credit card information, social security information, and any personal information required by the transaction.
4) Customer Satisfaction.
Professionals seek to ensure their customers’ satisfaction by honoring company representations, answering reasonable questions, and making credible attempts to resolve customer complaints and disputes in a timely and responsive manner.
5) Honoring of Commitment.
Professionals understand that willful violation of their Pledge of Good Business Practices is a detrimental act which results in the loss of confidence and trust of the members of the community.
